Q&A
Q: How long will my order take?
A: All items are handmade‑to‑order. Please allow 2‑3 weeks for production, plus international shipping time.
Q: Can I cancel my order?
A: Order cancellation is only available within 20 minutes after placing your order. Once production has started, cancellation will no longer be accepted.
Q: Do you accept returns or refunds?
A: All handmade jewellery sales are final. Returns are not accepted unless the item arrives damaged or incorrect. Please contact us within 1‑2 days upon delivery with photos of original packaging for assistance.
Q: What courier will deliver my order?
A: We utilise our global partnered shipping network. Upon arrival in your country, packages are handed over to a local courier for final‑mile delivery. Local delivery providers differ for each destination. Please use your tracking number at 17track.net to check real‑time shipping status.
Q: When will I receive my tracking number?
A: You will receive an email with tracking information once your order is packed and dispatched.
Q: My tracking shows no updates, what should I do?
A: International shipping may experience tracking delays especially during customs clearance. Please allow extra patience. Feel free to email us if there is no update over 4 weeks.
Q: Are your jewellery pieces hypoallergenic?
A: Our pieces use hypoallergenic 14K gold‑plated components. While suitable for most sensitive skin, individual skin reactions may vary.
Q: Will the pearl / bead colour be exactly the same as photos?
A: Natural pearls and glass beads have subtle colour and lustre variations. Minor differences are part of handmade charm and will not affect wearability.
Q: What should I do if my item arrives damaged?
A: Please email us within 1‑2 days after delivery, attach clear photos of the item together with original packaging. We will guide you through next steps after review.
Q: How should I care for my handmade jewelry?
A: To keep your pieces in good condition, please avoid contact with water, perfume, lotion and sweat. Store them in a dry place when not wearing. Minor tarnish may occur over time, which is normal for gold‑plated jewelry.
Q: Will my jewellery tarnish?
A: 14K gold‑plated items may slowly tarnish with heavy wear and exposure to cosmetics or moisture. Proper care can greatly extend the beauty of your jewelry.
Q: Can I shower or swim with my jewelry on?
A: We recommend removing your jewelry before showering, swimming or exercising. Water and chemicals will speed up wear and tarnishing.
Q: How do I clean my beaded & pearl jewelry?
A: Gently wipe with a soft dry microfiber cloth. Do not use liquid jewelry cleaners, as pearls and ceramic beads can be damaged by harsh solutions.
Q: Do you ship to my country?
A: Europe‑America & Other Regions
United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czechia
Europe & Americas
Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Brazil
Americas, Middle East & Asia‑Pacific
Canada, Greece, Switzerland, Norway, Mexico, Singapore, Chile, Colombia, Israel, Cyprus, New Zealand, United Arab Emirates, Saudi Arabia
Oceania & Asia
Australia, Japan, Macao