Refund policy

Return & Refund Policy

All jewelry orders, including international customs‑cleared shipments, are final sale. Returns and refunds will not be granted for change‑of‑mind or personal preference.

If you receive a defective, damaged or incorrectly shipped item, we will gladly assist you. Please follow these steps:

1. Reach out to us by email within 1‑2 days upon delivery. Provide your order number and detailed information about the issue. Claims submitted after this period will not be processed.

2. Share clear photos of the item alongside its original packaging.

3. After your request is reviewed and approved, we will send you return shipping guidelines and the return address.
Important: Returns sent without our prior authorization will not be accepted.
Order Cancellation

If you would like to cancel your order, please contact us within 20 minutes of purchase. Once this time limit has passed, your order will move into production and cancellation requests will be declined.
For valid cancellations within the 30‑minute window, a 3‑5% processing fee will be charged to cover non‑refundable payment transaction costs. This fee will be deducted from your refund.

Lost or Stolen Parcels

We take no responsibility for parcels lost or stolen while in transit. We advise you to contact the shipping carrier and your local postal service for investigation.

Should you have any inquiries, please email us at info@loveliloops.com. We are happy to help.